Privacy Policy

Last updated: October 2025

Welcome to The Haven Pilates Studio (“we,” “us,” “our”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, register for classes, or interact with our studio.

1. Information We Collect
We collect information you voluntarily provide when you:
• Join our email list or complete a sign-up form (e.g., Meta Instant Form).
• Book classes, purchase memberships, or contact us.

This may include:
• Name
• Email address
• Phone number
• Payment or billing information (processed securely by third parties)
• Class or membership preferences

We also collect limited technical information automatically (such as IP address, browser type, and pages visited) through cookies or analytics tools.

2. How We Use Your Information
We use your information to:
• Process bookings, memberships, and payments.
• Send studio updates, offers, and event information.
• Improve our classes, website, and customer experience.
• Comply with legal obligations.

3. Sharing Your Information
We do not sell your information.
We may share data only with trusted third-party providers who assist us (e.g., Momence CRM, payment processors, email platforms) and who are required to protect your information.
We may also share data if required by law or to protect rights and safety.

4. Cookies & Tracking
Our website may use cookies and similar technologies to understand usage patterns and enhance functionality.
You can adjust cookie preferences in your browser; disabling cookies may limit site features.

5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your data.
While we strive to keep your information secure, no online transmission is completely risk-free.

6. Your Rights
You may request to access, correct, or delete your personal information at any time.
To do so, please contact us at: concierge@thehavenpilatesstudio.com
California residents may also have rights under the CCPA regarding personal information; requests can be submitted through the same contact email.

7. Children’s Privacy
Our services are not directed to children under 13.
We do not knowingly collect personal information from minors.
If you believe we have inadvertently done so, contact us and we will delete that information.

8. Policy Updates
We may update this Privacy Policy periodically.
The latest version will always be posted here with the updated date above.
By continuing to use our services, you agree to the current version.

9. Contact Us
For any questions about this policy or our privacy practices, please contact:

The Haven Pilates Studio
Santa Monica, California
concierge@thehavenpilatesstudio.com